Refunds and Exchange Policy

365 Day Guarantee
We stand by our high-quality products and your satisfaction is 100% guaranteed. If the product is defective we will send you a new one free of charge.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Personalized or custom ordered products.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. For non-defective items, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please initiate a refund or exchange by emailing danielle@itseasybaby.com.