Easy Baby Travelers Frequently Asked Questions

Welcome to the Easy Baby Frequently Asked Questions page! Here, we hope to answer your questions and help you get exactly what you need to provide the best care for your little one while feeling organized. When you use our products, discover the scientific method over 7,000 new moms use to get their significant other to change diapers, feed, and help care for their baby.

Easy Babywas born out of the need for mamas, papas, grandmas, grandpas, and others to have to have an easier, organized, and more stylish way to care for their little ones. In addition, our diaper bag pouches provide your little one an easy way to communicate their needs.  

If you don’t see your question answered, learn more about  shipping,returns, exchanges, warranties, or  contact us support@easybabytravelers.com.

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For more information, specifications and pictures in regards to sizing please visit our  sizing page.

What bags do Easy Baby Travelers fit in?

There are many modern bags out there and you may choose to carry all or some of your Easy Baby Travelers at all times. Easy Baby Travelers fit in most mid to large size diaper bags and diaper backpacks. We make  Carry-Alls designed to fit your Easy Baby Travelers in. In the event that your Easy Baby Travelers do not fit in your bag, and you would like to return them, we offer free 30 day returns from receiving your order. You can see many examples of the bags moms use for their Easy Baby Travelers on our  reviews page.

How many kids will Easy Baby Travelers accommodate at one time?

Generally, our diaper bag pouches accommodate two kids for one day. This may vary depending on the needs of your children and how old they are. Infants tend to need more perishables (bottles) than toddlers and preschoolers need sippy cups. The insulated bottle bag will hold up to three large Dr. Brown sized bottles or six of the smaller mid-sized bottles with an icepack.

All Easy Baby Travelers should be spot cleaned with water and soap. Do not place them in the washing machine and/or dryer.

For detailed information on returns and our two-year warranty please visit Easy Baby’s  policies page

*Items purchased during special promotions do not qualify for returns, refunds, exchanges or durability/replacement warranty. 

Common shipping questions are below. Please refer to our  shipping policy page for more details.

When do you ship orders?

Order processing takes 1-3 business days. You will receive an e-mail confirming receipt of your order. If you do not receive this email it may be because you entered your email address incorrectly or our confirmation email is getting caught in your spam filter. Please check the email address given is correct and add danielle@easybabytravelers.com to your exceptions list of your email client. If we have any questions or issues with your order an Easy Baby representative will attempt to email you first.

When do I receive my order?

U.S. standard shipping time is 5-7 business days after your Easy Baby order is completed. Rush shipping options are available during checkout. Once an item is shipped it is the responsibility of the carrier to deliver it. Please make sure your delivery location is safe and secure.

International standard shipping time is 14-30 business days after your Easy Baby order is completed. Rush shipping options are available during checkout. Once an item is shipped it is the responsibility of the carrier to deliver it. Customs time varies in each country and can delay your order. 

Shipping fees for both national and international orders are nonrefundable and we are unable to prorate if the shipping company is outside of the shipping window. If you are unsure about your tracking, we recommend contacting the shipping company directly. They will not release any information to us that is more than what is offered on their websites. 

Easy Baby is not responsible once the items leaves our facility with the shipping carrier. 

Does Easy Baby offer shipping insurance?

Yes. For a small fee based on your order total, we have partnered with "Route" who make an insurance policy available for reimbursing or reordering in the unlikely event that a shipment is damaged, lost or confirmed delivered and stolen. The option will be available to you on our cart page when you checkout.

What happens if my shipment is delivered and stolen?

Stolen shipments rarely occur with e-commerce deliveries: confirmed delivered and stolen packages are rarely covered by a shipping carrier's insurance. Easy Baby is not liable for stolen deliveries. We do offer insurance for a small fee when you check out that covers damaged or stolen goods once delivered.

How is my Easy Baby order delivered?

US Easy Baby orders are shipped via a combination of USPS, FedEx and DHL. They come in a poly-mailer, are oversized and usually fit in most mailboxes, but sometimes do not fit in the mailboxes of apartment buildings. The carrier may leave a note, and your shipment with the doorman or at your apartment's door. If you are delivering to a non-secure location, for a very small fee, you can insure the shipment against theft.

Does Easy Baby you ship internationally?

Yes. International shipping time varies. Import duties, taxes, and charges are not included in your Easy Baby item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Can you alter the price for international shipments?

Sorry, but we won't. We follow all applicable laws.

Where do you ship from?

The majority of orders are shipped from our fulfillment center in California. Some items ship from our office in Connecticut. Made-to-order Easy Baby diaper bag pouches, modern diaper bags, and products are shipped from the USA, Canada, and China, depending upon the item.

What methods of payment does Easy Baby accept?

Easy Baby accepts Visa, MasterCard, Discover, American Express, PayPal, ApplePay, GooglePay, AfterPay and Amazon Payments.

Can I pay in installments?

Yes. If your Easy Baby order is over $35, choose the AfterPay option during checkout to pay in four monthly payments.

Does Easy Baby protect my credit card information?

Our website processes orders through Shopify and uses a secure server (SSL) to encrypt all of your personal information. We use state-of-the-art security measures to prevent the loss, misuse, and alteration of your information once it is in our records. Shopify powers thousands of e-commerce stores and safely handles millions of dollars in transactions each day.

Can I include a gift message with my Easy Baby order?

Yes! Tap/Click "Gift Instantly" on the product page of the product you want to gift. You can then add your message and send a digital card.

Can the person I send a gift to exchange or return their order?

Yes. Sometimes people want to select a different style or another product. The person you sent the gift to can contact us via our website or the information on the packing slip and we will help them with a return or exchange. If they return the item, we will give them a credit they can use in our store.

Will the person I give a gift to get a gift receipt?

The packing list the person receives is used as the gift receipt. The cost of the items does not appear on the packing slip.

Are gift cards available?

Yes, you can purchase a gift card here.

Where is Easy Baby based out of?

We are small family business based and registered in Stamford, Connecticut, USA as "Easy Baby LLC".

Who is Easy Baby?

Easy Baby is a wife and husband team that started this business after seeing how our diaper bag pouches — an organization solution we developed for ourselves — could help others.  More information.

What's the best way to contact Easy Baby?

For the fastest response times, please email us at  support@easybabytravelers.com. We are often caring for our three kids and we  can respond while we are on-the-go. You can also call us at (203) 267-0456. Please leave a voicemail if we are unable to pickup the phone

Where are Easy BabyTravelers and other products made?

We make our Easy Baby products in the USA, Canada, and China.

What materials are Easy Baby Traveler and other products made with?

Our products are made from 100 percent cotton, polyester, and foamed polyethylene and white PEVA for our insulated bottle bags.

 

Are Easy Baby Travelers' handles embroidered?

There is a label next to the handle but the handles are not embroidered with letters. The colors and patterns of the bags are designed to make it easy to recall what is inside them. We did not want embroidery on the handles to interfere with your own personal style.

Do we price match previous purchases?

Our sales and promotions may change over time. We are unable to price match previous purchases.

 

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