Sometimes something happens, or maybe Easy Baby Travelers aren't right for you. Please have a look below to find the answers to commonly asked questions we receive about returns and exchanges. I'm happy to answer your questions via the chat button below or via e-mail, email@example.com. Please note that our returns and exchanges policy varies for special order items and will be indicated on our product pages above the "Add to Cart" button.
Return & Exchange (RISK FREE 2 YEAR DURABILITY GUARANTEE) Policy
As a family small business in Connecticut, USA and parents of young children ourselves we know how important it is to buy a reliable product from a business you can count on. We offer two options for Returns and Exchanges. Option 1 covers a 14 day full refund in case you do not like your Easy Baby Travelers. Option 2 is our Risk Free Two Year Durability Guarantee and covers any Diaper Bag Organizer & Accessory product defects. Please read the details.
If Easy Baby Travelers are not right for you then you can return them for a full refund within 14 days of receiving your order
If you find that Easy Baby Travelers are not right for you, you have 14 days from the date you received your order to return your product for a full refund. Items must be returned in their new and original condition that they were sent in order to receive a refund. Once we receive your return and inspect it you will see a refund via the payment method you used on our site within ten days. Please reach out to firstname.lastname@example.org to initiate a refund. We will send you a pre-paid shipping label for returns sent from the United States. For orders sent back from outside the United States, the sender pays for shipping. Once your pre-paid return label is provided to you. You have three business days to place your return in the mail.
We will cover your Easy Baby Travelers (Diaper Bag Organizers Only) if they break within two years of purchase with our RISK FREE 2 YEAR DURABILITY GUARANTEE:
Easy Baby Travelers Guarantees a Two Year Free Replacement of Any Easy Baby Traveler – No Matter Who Broke It!
We do more than make promises. We live up to them. We are a small family based business from Connecticut, so we agonize over the quality of our Easy Baby Travelers. The only we can prosper is by helping you succeed.
If your Easy Baby Travelers contains a manufacturing defect, we will FIX OR REPLACE YOUR EASY BABY TRAVELER–AND WILL NOT BILL YOU!
You can depend on Easy Baby products. And you can depend on us.
What's a properly used Easy Baby Traveler?
When you order your Easy Baby Travelers we will send you similar instructions to the ones below. Please follow them ensure the durability guarantee.
1) Use the bags only for baby and toddler supplies.
2) Do not over stuff your Easy Baby Travelers. If you are stretching the fabric and it's hard to close the zipper you may have placed too many items inside.
3) Spot clean dirt and spills. Putting any fabric in the washer and dryer ultimately weakens them, making them more prone to tears and pilling.
**Putting the Easy Baby Travelers into the a Washer or Dryer automatically voids the warranty. Washing weakens fabrics and the zipper.