Please read! As a small family business and a family with two littles of our own, we know how important it is to buy something that is dependable and works well. As a thank you for visiting our site and considering us, we will upgrade your order to 1-4 business day priority shipping for free. Plus, use coupon code FAMTIME at checkout to save 10% on your order!
Sometimes something happens, or maybe Easy Baby Travelers aren't right for you. Please have a look below to find the answers to commonly asked questions we receive about returns and exchanges. I'm happy to answer your questions via the chat button below or via e-mail, email@example.com.
Return & Exchange (RISK FREE 2 YEAR DURABILITY GUARANTEE) Policy
As a family small business in Connecticut, USA and parents of young children ourselves we know how important it is to buy a reliable product from a business you can count on. We offer two options for Returns and Exchanges. Option 1 covers a 14 day full refund in case you do not like your Easy Baby Travelers. Option 2 is our Risk Free Two Year Durability Guarantee and covers any product defects. Please read the details.
If Easy Baby Travelers are not right for you then you can return them for a full refund within 14 days of receiving your order
If you find that Easy Baby Travelers are not right for you, you have 14 days from the date you received your order to return your product for a full refund. Items must be returned in their new and original condition that they were sent in order to receive a refund. Once we receive your return and inspect it you will see a refund via the payment method you used on our site within ten days. Please reach out to firstname.lastname@example.org to initiate a refund. We will send you a pre-paid shipping label for returns sent from the United States. For orders sent back from outside the United States, the sender pays for shipping.
We will cover your Easy Baby Travelers (Diaper Bag Organizers Only) if they break within two years of purchase with our RISK FREE 2 YEAR DURABILITY GUARANTEE:
Easy Baby Travelers Guarantees a Two Year Free Replacement of Any Easy Baby Traveler – No Matter Who Broke It!
Top-Quality Product, Or It's Free!
Performance As Promised, Or We Pay You!
We do more than make promises. We live up to them. We are a small family based business from Connecticut, so we agonize over the quality of our Easy Baby Travelers. The only we can prosper is by helping you succeed.
Top-Quality Product or It's Free!
If your Easy Baby Travelers contains a manufacturing defect, we will FIX OR REPLACE YOUR EASY BABY TRAVELER–AND WILL NOT BILL YOU!
Performance As Promised, Or We Pay You!
If its is proven that a properly used Easy Baby Traveler does not live up to this durability guarantee:
a) We will buy back your Easy Baby Travelers for a full refund
b) We will buy you a replacement diaper bag organizer of your choice up to $40
Two Year Free Replacement of an Easy Baby Traveler, No Matter Who Breaks It!
Sometimes dog steals and chews up your stuff or it gets snagged on something and gets torn. No matter how an Easy Baby Traveler is broken or who's fault, we will replace it free! No arguments. No excuses. Just a free replacement Easy Baby Traveler as fast as we can make it.
You can depend on Easy Baby products. And you can depend on us.
What's a properly used Easy Baby Traveler?
When you order your Easy Baby Travelers we will send you similar instructions to the ones below. Please follow them ensure the durability guarantee.
1) Use the bags only for baby and toddler supplies.
2) Do not over stuff your Easy Baby Travelers. If you are stretching the fabric and it's hard to close the zipper you may have placed too many items inside.
3) Spot clean dirt and spills. Putting any fabric in the washer and dryer ultimately weakens them, making them more prone to tears and pilling.
Apply a flat rate for shipping on all orders incentive that encourages shoppers to buy more since they’ll be paying the same amount. Promote the fact that shipping remains the same no matter how big the customer’s order. You’ll raise your average order size and the customer will feel better about paying the shipping costs.